1. Acceptance of Terms
By accessing or using the services provided by Cloudcore (“we,” “us,” or “our”) through our website cloudcore.co, you (“user,” “customer,” or “you”) agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you may not use our services.
2. Description of Services
Cloudcore provides web hosting and related services including but not limited to:
- Domain registration and reselling services
- Shared web hosting
- Virtual Private Servers (VPS)
- Dedicated server hosting
- Related hosting services and tools
3. Account Registration and Security
3.1 Account Creation
You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Security
- You are solely responsible for all activities under your account
- You must notify us immediately of any unauthorized use
- We reserve the right to suspend accounts showing suspicious activity
3.3 Age Requirement
You must be at least 18 years old or have legal guardian consent to use our services.
4. Payment Terms
4.1 Fees and Billing
- All fees are due in advance unless otherwise specified
- Prices are subject to change with 30 days notice
- Setup fees, if applicable, are non-refundable
4.2 Payment Methods
We accept major credit cards, PayPal, and other payment methods as specified during checkout.
4.3 Late Payments
- Accounts with overdue payments may be suspended without notice
- A late fee may be applied to overdue accounts
- Services may be terminated for non-payment
4.4 Refunds
- Shared hosting: 30-day money-back guarantee (excludes setup fees and domain registrations)
- VPS and Dedicated Servers: Prorated refunds within first 72 hours
- Domain registrations are non-refundable
- No refunds for partial months or promotional pricing
5. Domain Registration Services
5.1 Domain Ownership
You are the registrant and owner of domains registered through our service, subject to registry policies.
5.2 Domain Renewals
- Domains must be renewed before expiration
- We may attempt automatic renewal if payment method is on file
- Expired domains may incur additional recovery fees
5.3 Domain Transfers
Domain transfers are subject to registry policies and may require additional verification.
6. Acceptable Use Policy
6.1 Prohibited Activities
You may not use our services for:
- Illegal activities or content
- Spamming or unsolicited bulk email
- Malware, viruses, or malicious code
- Phishing or fraudulent activities
- Adult content (pornography)
- Hate speech or discriminatory content
- Copyright or trademark infringement
- Resource abuse or excessive server usage
- Mining cryptocurrencies
- Proxy services or anonymization tools
- Storing or distributing pirated content
6.2 Resource Usage
- Shared hosting accounts are subject to fair usage policies
- CPU, memory, and bandwidth usage must remain within acceptable limits
- We may suspend accounts causing server instability
6.3 Content Responsibility
You are solely responsible for all content uploaded, stored, or transmitted through our services.
7. Service Availability and Support
7.1 Uptime
We strive for 99.9% uptime but do not guarantee uninterrupted service availability.
7.2 Maintenance
We reserve the right to perform scheduled maintenance with advance notice when possible.
7.3 Support
- Technical support is provided for service-related issues
- Support response times may vary by service level
- Some advanced configurations may require additional fees
8. Data Backup and Security
8.1 Backups
- We may provide backup services but do not guarantee data recovery
- You are responsible for maintaining your own backups
- Backup restoration may incur additional fees
8.2 Data Security
While we implement security measures, you are responsible for securing your own data and applications.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.
10. Intellectual Property
10.1 Our Rights
All Cloudcore trademarks, logos, and proprietary content remain our property.
10.2 Your Rights
You retain ownership of content you upload, subject to our license to provide services.
11. Service Modifications and Termination
11.1 Service Changes
We reserve the right to modify, suspend, or discontinue services with reasonable notice.
11.2 Account Termination
We may terminate accounts for:
- Violation of these Terms
- Non-payment of fees
- Illegal activities
- Resource abuse
- At our discretion with 30 days notice
11.3 Data Retention
Upon termination, data may be deleted after a reasonable grace period.
12. Limitation of Liability
12.1 Service Limitations
- Services are provided “as is” without warranties
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to fees paid in the past 12 months
12.2 Third-Party Services
We are not responsible for third-party services, domain registries, or external providers.
13. Indemnification
You agree to indemnify and hold Cloudcore harmless from claims arising from your use of our services or violation of these Terms.
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of [Insert Jurisdiction].
14.2 Dispute Resolution
Disputes will be resolved through binding arbitration or in courts of [Insert Jurisdiction].
15. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control.
16. Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
17. Entire Agreement
These Terms, along with our Privacy Policy and service-specific agreements, constitute the entire agreement between you and Cloudcore.
18. Amendment of Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of revised Terms.
19. Contact Information
For questions about these Terms of Use, please contact us:
Cloudcore
Website: cloudcore.co
Email: [Insert Email]Address: [Insert Business Address]
21. Notices
All notices will be deemed effective when sent to the email address associated with your account or posted on our website.
By using Cloudcore services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.